Delta Airlines Cares
My mom is gravely ill, suddenly and unexpectedly. Yesterday we signed the authorization to move her into a Hospice Unit within her hospital. My family and I are by her side 24 hours.
Later in the day I cancelled a business trip planned for this morning that had me flying out on Delta and returning on American Airlines. Both segments were on nonrefundable fares.
When I phoned the Delta elite line, the agent listened to the situation and immediately, without checking with a supervisor, told me that I would be able to use the full amount of the fare paid for a future Delta flight without any change fee or penalty.
When I phoned AA's elite line, I was told that I would have to pay a $100 change fee to use the residual fare.
Delta cares, and I won't forget.
I will not be able to post further stories for some time while I am with my mom and not traveling.
My mom is gravely ill, suddenly and unexpectedly. Yesterday we signed the authorization to move her into a Hospice Unit within her hospital. My family and I are by her side 24 hours.
Later in the day I cancelled a business trip planned for this morning that had me flying out on Delta and returning on American Airlines. Both segments were on nonrefundable fares.
When I phoned the Delta elite line, the agent listened to the situation and immediately, without checking with a supervisor, told me that I would be able to use the full amount of the fare paid for a future Delta flight without any change fee or penalty.
When I phoned AA's elite line, I was told that I would have to pay a $100 change fee to use the residual fare.
Delta cares, and I won't forget.
I will not be able to post further stories for some time while I am with my mom and not traveling.
posted by William A. Allen III | 10:59 AM
2 Comments:
To Steve b about driving to Columbus: I tried it, but it's a long, tiring 483 mile drive door-to-door that takes just over 8 hours. I really thought it would beat flying, but after 2 round trips I went back to flying. I decided that that distance, about 450 miles, is right about even aggravation, flying or driving.
To fly2much: Yes, AA is real bad, but UA and US are worse. Truth is, the so-called "big six" are ALL poor. But I have so many bad experiences on so many flights that once in a while I try to say something positive about an airline on the increasingly rare occasions when when I actually have a good experience. Thanks for you comment. I have a similar prohibition in my profile about United.
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