Allen On Travel

A 30 year veteran of world travel (but knows nil about Orlando-area attractions), Will Allen III writes about his weekly odysseys by air on business and how the airlines rob him--and you--of time, the most precious commodity on earth. Time: It's all we have, and the airlines routinely take it from us. This blog challenges the airlines to keep their basic promises.

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Location: Raleigh, North Carolina, United States

Born 1948 in Kinston, NC and raised there in beautiful eastern North Carolina, I now live in Raleigh and commute around the country and the world.

Wednesday, July 26, 2006

Delta Airlines Cares

My mom is gravely ill, suddenly and unexpectedly. Yesterday we signed the authorization to move her into a Hospice Unit within her hospital. My family and I are by her side 24 hours.

Later in the day I cancelled a business trip planned for this morning that had me flying out on Delta and returning on American Airlines. Both segments were on nonrefundable fares.

When I phoned the Delta elite line, the agent listened to the situation and immediately, without checking with a supervisor, told me that I would be able to use the full amount of the fare paid for a future Delta flight without any change fee or penalty.

When I phoned AA's elite line, I was told that I would have to pay a $100 change fee to use the residual fare.

Delta cares, and I won't forget.

I will not be able to post further stories for some time while I am with my mom and not traveling.


Blogger steve b said...

I have just one question: why didn't you drive??

If it is truly less than 400 miles, and the flight itself is with a connection at LGA, I don't see how you can ever make it faster by air than you can by car anyway...sounds like a 5-6 hour drive. Now count driving to the airport, arriving an hour before, getting on the plane to LGA, making a connection, driving home.....Can it ever be enough shorter of a trip to compensate for the extreme likelihood (it is LGA after all) of delays?

7/28/2006 9:50 AM  
Blogger steve b said...

So sorry - my previous comment got posted attached to the wrong blog entry. I hope it is obvious that it was about the story of the flight from Columbus to Raleigh!

7/28/2006 10:03 AM  
Blogger Fly2much said...

And you are suprised why?

It would appear from your previous blog that you'd understand by now that AA is the Great Satan.

My personal travel profile has prohibited booking on AA since the days when Crandall (the Evildoer) began to lead the airline industry into the crapper!! My AA stories include one in which the stews wanted to know who was going to pay for it if they gave the guy on the aisle floor clutching his chest oxygen!! I decided that if they are that damn cheap I didn't need to ever fly them again.

7/28/2006 1:01 PM  
Blogger William A. Allen III said...

To Steve b about driving to Columbus: I tried it, but it's a long, tiring 483 mile drive door-to-door that takes just over 8 hours. I really thought it would beat flying, but after 2 round trips I went back to flying. I decided that that distance, about 450 miles, is right about even aggravation, flying or driving.

8/27/2006 8:58 PM  
Blogger William A. Allen III said...

To fly2much: Yes, AA is real bad, but UA and US are worse. Truth is, the so-called "big six" are ALL poor. But I have so many bad experiences on so many flights that once in a while I try to say something positive about an airline on the increasingly rare occasions when when I actually have a good experience. Thanks for you comment. I have a similar prohibition in my profile about United.

8/27/2006 9:01 PM  

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